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1. What is needed to sign up for Utility Service?

New Applications accepted Monday through Friday between the hours of 8:00 AM to 3:00 PM ONLY.  For same day service initiation customers must sign up no later than 1:00pm. 1. Completed application with all required information provided including State or Federal valid identification, Social Security Number, Date of Birth of all applicants. 2. Proof of ownership or authorization of tenancy. Please note – all names listed on these documents are required to be on the Utility Bill – all applicants are equally liable for all charges and fees. a. Closing Escrow Statement b. Signed Rental/Lease Agreement must state what utilities tenant is responsible for paying ie: water, electric, trash, sewer.  c.  Property Management Agreement.  3. Persons, firms and corporations conducting business within the service area of the City of Banning must have a current business license in order to establish service. 4. All New Service Establishment Fees MUST be paid at time of application submittal. 5. Deposits – based on credit history with City of Banning – MUST be paid at time of application submittal. Deposits are based on credit worthiness and range from one (1) to three (3) times the average monthly bill. Waiver of Deposits will be considered if a Letter of Credit from previous utility is provided stating the account had no more than one (1) late payment within the previous twelve (12) months or if you have had service in the City of Banning in the most previous twelve (12) months with no more than one (1) late payment and no non-honored payments. 6. Any other reasonable information the City of Banning may require to establish utility service. If all requirements are met, services can be established the next business day. Applicant Data Requirements City Ordinance 2012-61 Adopted by City Council July 24, 2012.

Note:  Please allow at least 30 minutes to complete the utility signup process.  

2. What is the last day to pay my utility bill before I receive a late fee?

There is typically a 10-day grace period after the due date printed on the bill. Once the 10-day grace period is over, the account is subject to a 13.50 late fee. The account is charged the $13.50 when a delinquent notice is mailed out. *Please note – the due date on your bill applies to the current charges only. The “Balance Forward” is past due and should be paid immediately to avoid an interruption in service.*

3. How do I disconnect my utility service?

You can call to disconnect service Monday through Thursday. The City can process requests for disconnect by phone ,in person with the account holder, Online, or by email. The account holder’s personal information will be verified, and a date for disconnect and forwarding address must be provided. *Service cannot be disconnected by voice mail message*

The following information must be provided to complete a request for disconnect by Online form or
email: name, address, account number, date of birth, last four digits of the social security number, date of disconnect, and forwarding address. Click the adjacent link to access the Online Request Form. Utility Service Disconnection Request

4. What happens if I have a returned check?

Check payments are only sent to the bank once. If a check is returned, it will not be resubmitted to the bank. First-time occurrences are subject to a $25 returned check fee in addition to the amount of the returned check, second occurrences will be $35. If an account has two returned checks within a 12-month period, the account will be placed on a “Cash Only” status. Payment for returned checks needs to be made in person with cash or credit card only. Checks will not be accepted as payment for a returned check.

5. What utilities does the City of Banning provide?

The City of Banning provides electric, water, wastewater, and trash. All utilities are billed on a monthly basis. Gas is not a utility provided by the City of Banning. The Gas Company is the local provider for gas. Their phone number is (800)427-2200.

6. How do I contact Waste Management?

The phone number for Waste Management is (800)423-9986. This number should be used for questions regarding the actual trash service or problems with the trash cans. Any questions regarding billing for the trash service should be directed to the City of Banning, Utility Billing Department at (951) 922-3185.

7. How long does it take for online payments to post to my City of Banning utility account?

Payments made through the City of Banning website post immediately. Payments made through a customer’s online banking are mailed by the bank in the form of a check. It takes approximately 7-10 days for online banking checks to be received.

8. How do I reconnect my service once it has been turned off for nonpayment?

For services to be reconnected after nonpayment, the full past-due balance and a reconnect fee must be paid. *Services will not be restored with partial payments* Only cash or credit card payments will be accepted once an account has been turned off for nonpayment. Payments for reconnection need to be made in person or through the City of Banning website. When using the City of Banning website to make such payments, the total of the past due amount and reconnect fee must be paid. It is important to then call the Utility Billing department at (951) 922-3185. A Utility Billing Representative must verify the payment has posted to the account, verify account information, and call out the reconnect request. *If paying through the City of Banning website, services will not be restored unless Utility Billing is contacted*

9. What are the different ways to pay my utility bill?

There are currently five methods available for utility payments. 1) City of Banning website: This is the fastest payment method! Payments made through the website post immediately. 2) Drive-up drop box: Payments may be placed in the drive-up drop box located in the Banning Police Station parking lot off of Hays Street. Drop Box payments are collected and posted at 7:00 a.m. Monday through Friday. 3) Mail: Payments can be mailed using the return envelope provided with the monthly bill. 4) In Person: Payments can also be made in person at City Hall in the Utility Billing Department. 5) Online Banking: Payments may be made through a customer’s online banking service. Please be aware these payments can take 7-10 business days to post to a customer’s account as the bank actually mails a check to the City. *Please note phone payments are not available at this time*

10. How can I make payment arrangements?

The City of Banning does not offer payment arrangements. Each customer is given a 10-day grace period after the due date on the bill. Once the grace period expires, an account will follow the normal delinquency processing. After the 10th day, a delinquency notice will be mailed out. The delinquency notice will specify the exact date an account is subject for disconnection, if payment is not made.